Support

Contact us

Write to support@upbumbum.com. We reply within 5 business days, in Portuguese, English or Spanish.

Tell us what happened, on which screen, and which device and browser you use. Do not send health data, measurements or photos by email: we do not need them to help you. In the app, Profile > About > Report a problem opens your email with the device's error log, which you read before you send it.

For requests about your data and your privacy, write to privacy@upbumbum.com.

How do I install the app on my phone?

UpBumbum is not on the App Store or Google Play yet. It works in your browser, at app.upbumbum.com, and you can add its icon to your home screen:

• iPhone (Safari): open the app, tap the Share button, then tap "Add to Home Screen".
• Android (Chrome): open the app, tap the menu (the three dots) and choose the option to install the app or add it to your home screen.

Are my workouts saved?

They stay on your device, saved right away with every set. Today UpBumbum has no user accounts, so there is no copy anywhere else.

On iPhone, add the app to your Home Screen: Safari deletes a site's data after 7 days of Safari use without opening that site, and the app on the Home Screen has its own day count (WebKit, March 24, 2020). On any device, tap Profile > Privacy and data > Export everything (JSON) from time to time and keep the file.

Does it work offline?

Once it is open, the app saves every set even without internet.

How do I export my history?

In the app, tap Profile > Privacy and data. Export history (CSV) has every set, your measurements, weight, check-ins, challenges, where you felt it and your consents, and opens in any spreadsheet app. Export everything (JSON) has the same, plus your plan answers and your date of birth, and it is the file the app can read back. Photos never go into these files. It is free, whenever you want.

How do I delete my data?

In the app, tap Profile > Privacy and data > Delete account and data > Delete everything. Step-by-step instructions, including without the app, are in Delete your account and data.

Does the app cost anything?

Not today. Nothing is charged, and the app does not ask for a card. If we ever start charging, you will be notified first, and nothing will be charged unless you choose it.

Can I use it on more than one device?

You can, but today each device keeps its own log, because there are no accounts yet. To move your history to a new device, tap Export everything (JSON) on the old one and Profile > Privacy and data > Import history on the new one. Your Atelier stays on the device where you built the mannequin.

Does the app adapt workouts for pain or injury?

No. If you feel pain, stop and see a health professional. During setup, you can ask to go easy on your knees, lower back or hips, and the plan favors movements that ask less of those areas.

Who can use it?

Women 18 and older. See Adults only (18+).